Delivery Policy
Every Huntsham order is prepared to order in our own butchery and sent chilled, so it reaches you as fresh as it left the farm. Here’s how delivery works.
Where we deliver
We deliver to most of mainland UK using DPD’s next-day service.
Because our meat is fresh and must arrive the day after it leaves us, we’re not able to deliver to:
- Northern Ireland, the Republic of Ireland, the Isle of Man, the Channel Islands or the Isles of Scilly
- The Scottish Highlands and Islands, including postcodes AB31-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW1-KW17, PA20-PA78, PH19-PH50 and ZE1-ZE3
- BFPO addresses, or anywhere outside the UK
If your postcode is outside our delivery area, checkout will let you know before you pay. You’re very welcome to collect from the farm instead.
Your delivery date
We deliver weekly on Wednesdays & Thursdays.
We’ll do our best to get your delivery to you the same week you order it, so long as we’ve capacity in the butchery. We’ll always confirm this with an email. Dates can be limited around bank holidays, Easter and Christmas, so we’d always suggest ordering early for a special occasion.
Delivery charges
| Order | Delivery charge |
|---|---|
| Orders of £69.99 or more, including every selection box | Free |
| Orders under £69.99 | £10 |
| Collection from the farm | Free |
On the day
Once your order is on its way, DPD will text or email you a one-hour delivery window. The DPD app lets you track your parcel, choose a safe place or a neighbour, or leave instructions for the driver.
DPD drivers don’t always need a signature, so keep an eye out for the delivery notification and bring your parcel in promptly. Once DPD has recorded your parcel as delivered, including to a safe place or neighbour you’ve chosen, it’s your responsibility.
Please don’t change your delivery date through the DPD app. Your meat is packed to stay chilled for the journey and the day of delivery, not for a second day in transit, so if the date is changed through DPD we can’t be responsible for its condition. If you need to change your date, call us before your order leaves the farm.
How we pack your order
Everything is vacuum-packed and labelled with its cut, weight and use by date, then packed chilled in insulated packaging with ice packs. Your order will stay in peak condition for up to 12 hours after it’s delivered, so don’t worry if you’re not in when it arrives. Unpack it as soon as you can and get it into the fridge or freezer.
Collection from the farm
You can collect your order from the farm at no charge: just choose “Collect from the farm”. Collections are from Farm Office, Huntsham Farm, Goodrich, Ross-on-Wye HR9 6JN. If you’d prefer to collect outside of our regular Wednesday & Thursday delivery days, please get in touch and we’ll see what we can arrange.
We’ll keep your order chilled until you arrive. Please bring a cool bag or cool box for the journey home.
Christmas delivery
Christmas pre-orders are delivered from the week commencing 14th December, and we’ll confirm your delivery date from the start of December. KellyBronze turkeys are delivered directly from the Kelly family’s farm, separately from the rest of your order. Last orders for Christmas: turkeys by 10th December, everything else by 15th December.
At busy times DPD may not be able to offer a one-hour window, and your parcel could arrive at any time on your delivery day.
If something isn’t right
We pack every order carefully, but if your delivery is late, damaged, incomplete or not properly chilled, please contact us on the day it arrives, on 01449 553606 or at [email protected]. Tell us your order number and send photos of the outer box, the packaging inside and the product labels.
Please keep the items and the packaging until we’ve been in touch. Where your meat has been affected, we’ll replace it free of charge or refund you.
If a vacuum pack has lost its seal but the meat arrives properly chilled, it’s safe to use: take it out of the packaging, cover it and keep it in the fridge, then cook it within 48 hours or freeze it. Don’t rely on the original use by date.
Wrong address or contact details
Please check your address and phone number carefully at checkout, as DPD uses them for your delivery updates. If you spot a mistake, call us as soon as possible: we can update your details any time before your order leaves the farm, but not once it’s on its way.
