Privacy Policy

Last updated: 5 November 2026

This policy explains how Huntsham Heritage Meats collects and uses your personal information when you visit our website, buy from us, sign up to hear from us or get in touch. We’ll only ever use your information to look after your orders and, if you’d like, to tell you about our meat. We never sell it.

Who we are

Huntsham Heritage Meats Limited (company number 16853828), part of the Blacks of Bacton group, is the controller of your personal information. Our registered office is The Main Office, Bacton Business Park, Rectory Road, Bacton, Stowmarket, Suffolk IP14 4LE.

If you have any questions about this policy or your information, email [email protected], call 01449 553606, or write to us at the address above, marked for the attention of the Privacy Lead.

What we collect

Identity and contact details: your name, billing and delivery addresses, email address and phone number.

Order details: what you’ve bought, when, delivery or collection preferences, and any notes you give us, such as special butchery requests.

Payment details: confirmation that you’ve paid. Card payments are processed by our payment provider, Stripe; we never see or store your full card number.

Account details: your login and order history, if you create an account.

Communications: emails, calls, reviews, feedback and survey responses.

Marketing preferences: whether you’d like to hear from us, and how.

Technical and usage data: your IP address, browser and device type, and how you use our website, collected through cookies (see below).

We don’t collect special category information such as health data. If you tell us about an allergy so we can help with an order, we’ll use it only for that order.

How we use it, and why

Marketing

We’ll only send you marketing if you’ve asked us to, or if you’ve bought from us before and didn’t opt out, and then only about our own products. You can unsubscribe at any time using the link in every email, or by contacting us. We never share your details with other companies for their marketing.

Who we share it with

We share your information only with organisations that help us run our business, and only what each one needs. They act on our instructions and must keep your information secure.

Delivery: DPD, to deliver your order and send you tracking updates. At Christmas, KellyBronze, to deliver turkey orders directly from their farm.

Payments: Stripe, to process card payments securely.

Website and email: our website platform and host (WordPress, WooCommerce & Cloudflare), and our email provider (Microsoft Outlook).

Business systems: our order, invoicing and customer management systems (Scotweigh, HubSpot, Landmark), and IT support.

Our group: other companies in the Blacks of Bacton group, for shared finance and administration.

Professional advisers and authorities: our accountants and legal advisers, and HMRC, the police or regulators where the law requires it.

If our business is sold or reorganised, your information may be transferred to the new owner, who will be bound by this policy.

International transfers

Some of our service providers may store information outside the UK. Where they do, we make sure it is protected, either because the country has been approved by the UK government as having adequate protection, or through contracts approved by the Information Commissioner.

How long we keep it

Order and payment records: six years from the end of the financial year of the order, as required for tax purposes.

Customer accounts: for as long as your account is open, and two years after your last order if it’s inactive.

Marketing preferences: until you unsubscribe, after which we keep a record so we don’t contact you again.

Customer service records: Two years after the matter is closed.

Cookies

Cookies are small text files stored on your device when you visit a website. We use essential cookies to make our shop work, such as remembering what’s in your basket. With your consent, we also use analytics cookies to understand how visitors use our website.

You can accept or reject non-essential cookies when you first visit, and change your choice at any time through the cookie settings link at the bottom of every page. You can also block cookies in your browser settings, though parts of the shop may not work without them.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that’s wrong or incomplete
• ask us to delete your information, where we don’t need to keep it
• ask us to restrict or stop using your information, or object to how we use it
• ask for information you gave us in a format you can take elsewhere
• withdraw your consent at any time, where we rely on it, including to marketing

To use any of these rights, contact us using the details above. We may ask you to confirm your identity, and we’ll respond within one month. There’s no charge.

Keeping your information safe

We use appropriate technical and organisational measures to protect your information, including secure payment processing and restricted access to customer records.

Children

Our website and shop are intended for adults aged 18 and over. We don’t knowingly collect information about children.

Changes to this policy

We review this policy regularly and will post any changes on this page, with the date it was last updated.

Making a complaint

If you’re unhappy with how we’ve handled your information, please tell us first and we’ll do our best to put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.