Terms & Conditions
Last updated: 5 November 2026
1. About us
1.1 This website, www.huntsham-heritage-meats.co.uk, is operated by Huntsham Heritage Meats Limited, a company registered in England and Wales under company number 16853828, part of the Blacks of Bacton group. Our registered office is The Main Office, Bacton Business Park, Rectory Road, Bacton, Stowmarket, Suffolk IP14 4LE. Our VAT number is 102169609.
1.2 Our farm and butchery are at Farm Office, Huntsham Farm, Goodrich, Ross-on-Wye HR9 6JN.
1.3 You can contact us by phone on 01449 553606 or by email at [email protected].
2. These terms
2.1 These terms apply to every order placed through our website by a consumer, meaning someone buying for their own use rather than for a business. Trade customers are supplied on our separate trade terms.
2.2 Please read these terms before you order. By placing an order you agree to them. We may update these terms from time to time; the version on the website when you order is the one that applies to that order.
2.3 You must be 18 or over to place an order.
3. Your order
3.1 Placing an order is an offer to buy. We’ll email you to acknowledge it, and the contract between us is formed when we email to confirm your order and take payment.
3.2 We may decline an order, for example if a product is unavailable, if we can’t deliver to your postcode, or if there’s an error in the price or description. If we do, we’ll tell you and refund anything you have paid.
3.3 Please check your order, delivery address, phone number and delivery date carefully before you pay. Your phone number and email are used by our courier to send you delivery updates.
4. Our products, weights and prices
4.1 Our meat comes from animals raised and butchered on our farm, so every cut is a little different. Product photos are for illustration.
4.2 Weights shown are minimum weights. Your cut may weigh a little more than stated, never less, and we don’t charge for the extra. Pack and box weights are approximate totals of the cuts listed.
4.3 Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout and set out in our Delivery Policy.
4.4 If we find an obvious error in a price after you’ve ordered, we’ll contact you before dispatch. You can choose to go ahead at the correct price or cancel for a full refund.
4.5 Because we know our animals individually, we’re happy to discuss special cuts or weights. Any special butchery agreed with us is part of your order.
5. Payment
5.1 Payment is taken in full when your order is confirmed, through our secure payment provider Stripe. We don’t see or store your full card details.
5.2 Discount codes can only be used one per order, can’t be exchanged for cash, and are subject to any conditions shown with them.
6. Availability
6.1 We rear our own animals, so some cuts are limited and some products are seasonal (for example, our Winter Slow Cook Box from October to March).
6.2 If, after you’ve ordered, we can’t supply something, we’ll contact you before dispatch. We won’t send a substitute without your agreement, and we’ll refund you for anything we can’t supply.
7. Delivery and collection
7.1 We deliver to the areas, on the days and for the charges set out in our Delivery Policy, which forms part of these terms.
7.2 Your order is your responsibility from the time it is delivered to your address, or to a safe place or neighbour you have chosen, or when you collect it from the farm.
7.3 Please unpack your order and refrigerate or freeze it as soon as possible after delivery. Our packaging keeps it in peak condition for up to 12 hours after delivery.
7.4 If you change your delivery date or address through the courier after your order has left us, we can’t be responsible for its condition on arrival.
8. Changing or cancelling your order
8.1 You can change or cancel your order free of charge by contacting us at least two working days before your delivery date. Christmas pre-orders can be changed or cancelled until 10th December.
8.2 Once your order has been prepared and dispatched, it can’t be cancelled. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel doesn’t apply to goods that are liable to deteriorate rapidly, such as fresh meat, or to goods made to your specification. This doesn’t affect your rights if something is wrong with your order (section 9).
9. If something isn’t right
9.1 We want you to be delighted with every order. If anything is wrong, whether it’s damaged, missing, not as described or not properly chilled, please contact us on the day of delivery, on 01449 553606 or at [email protected].
9.2 Please give us your order number, tell us what’s wrong and send photos of the outer box, the inner packaging, the product and its label. Keep the items and packaging until we’ve been in touch.
9.3 Where there’s a problem with your order, we’ll offer a replacement, a refund or a credit, whichever you prefer and is practical. Refunds are made to your original payment method within 14 days of being agreed.
9.4 Because our products are perishable, we can’t accept returns of goods that are not faulty.
9.5 Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. For more information, visit Citizens Advice.
10. Allergens and food safety
10.1 Allergens are listed on each product page and on the label. Our sausages, chipolatas, cocktail sausages and sausage meat contain wheat and sulphites. All our products are prepared in a butchery that also handles these ingredients, so we can’t guarantee any product is free from traces of them. If you have a severe allergy, please call us before ordering.
10.2 Store and cook our products following the guidance on the label and product page. Use by the date on the label, or freeze on the day of delivery.
11. Christmas pre-orders
11.1 Christmas products are pre-orders for delivery from the week commencing 14th December. We’ll confirm your delivery date from the start of December.
11.2 KellyBronze turkeys are supplied and delivered directly by KellyBronze, separately from the rest of your order.
11.3 Some Christmas products are available in limited numbers and are allocated in order of purchase.
12. Our liability
12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
12.2 We supply our products for domestic and private use only. We are not liable to you for any loss of profit, loss of business or business interruption.
12.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your rights as a consumer.
12.4 We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, courier disruption or animal health restrictions. If this happens, we’ll contact you as soon as possible and refund you for anything we can’t supply.
13. Using our website
13.1 All content on this website, including text, photographs, graphics and our logo, belongs to us or our licensors and is protected by copyright and other intellectual property rights. You may view, download and print it for your own personal, non-commercial use only.
13.2 You must not use the website in any way that is unlawful, harmful, or that damages the website or interferes with anyone else’s use of it.
13.3 We aim to keep the website available, secure and accurate, but we can’t guarantee that it will always be available or free of errors or viruses. We may change or withdraw any part of it at any time.
13.4 Links to other websites are provided for your information only. We are not responsible for their content.
14. Your personal information
14.1 We use your personal information as set out in our Privacy Policy, which forms part of these terms.
15. General
15.1 We may transfer our rights and obligations under these terms to another organisation, and we’ll tell you if we do. You may not transfer your rights without our written agreement.
15.2 If a court finds part of these terms unenforceable, the rest will continue to apply. If we delay in enforcing these terms, we can still enforce them later.
15.3 No one other than you and us has any right to enforce these terms.
15.4 These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
15.5 If you have a complaint, please contact us first and we’ll do our best to put it right.
