FAQs
For trade customers
Where do you deliver?
We supply kitchens right across mainland UK. Orders go out chilled, by next-day courier via DPD. Tell us when you need it and we’ll plan your delivery around your service.
How does pricing work?
We price per kilo, by cut, from our chef’s price list, which we update regularly. Because we breed, rear and butcher everything ourselves, there’s no middleman, and that keeps our prices competitive for meat of this quality. Bespoke cuts, whole carcasses and regular standing orders are priced individually: just ask.
Can we order online?
Our online shop is for home delivery. Trade orders come straight to our sales team by phone or email, so we can talk through cuts, weights and timings and make sure you get exactly what your menu needs. Call us on 01449 553606 or email [email protected].
Can we visit the farm?
Yes, and we’d love you to. Chefs are welcome at Huntsham by appointment, to walk the fields, meet the animals and see the butchery where your meat is aged and cut. Get in touch and we’ll arrange a time.
For home customers
When will my order arrive?
We’ll do our best to get your delivery to you the same week you order it, so long as we’ve capacity in the butchery. We’ll always confirm this with an email.
We prepare your order fresh, then send it by DPD’s next-day service for delivery on Wednesday & Thursday, to most of mainland UK. On the day, DPD will text or email you a one-hour delivery window, and you can redirect your parcel or choose a safe place through the DPD app.
How do you keep my delivery cool?
Your meat is vacuum-packed and sent chilled in insulated packaging with ice packs, so it stays in peak condition for up to 12 hours after it arrives. It doesn’t matter if you’re not in: just unpack it and get it into the fridge as soon as you can.
How much is delivery?
Delivery is free on orders over £69.99, and every one of our selection boxes qualifies. Below that, delivery is £10. You can also collect your order from the farm at no charge.
Can I change or cancel my order?
Everything is prepared to order, so please get in touch at least two working days before your delivery date and we’ll happily change or cancel it. Once your order has left the farm we can’t change it, as fresh meat can’t be re-sent. Call us on 01449 553606 or email [email protected].
How do I look after my delivery?
Unpack your order straight away and keep it in the fridge at 0-5°C, in its packaging, on the bottom shelf. Use it by the date on the label, or freeze it on the day it arrives; all our meat is fresh, never frozen, so it freezes perfectly for up to six months. Defrost in the fridge, allowing around 24 hours for every 2kg, and never refreeze raw meat once it has thawed.
Do you supply restaurants?
We do. Our meat is cooked in some of the country’s finest kitchens, and Heston Blumenthal chose our Longhorn beef as the best in Britain. If you’re a chef, see our trade questions above, or call our sales team on 01449 553606.
Can I collect my order from the farm?
Yes. Choose “Collect from the Farm” at checkout, and there’s no delivery charge. Collections are from Farm Office, Huntsham Farm, Goodrich, Ross-on-Wye HR9 6JN. If you’d prefer to collect outside of our regular Wednesday & Thursday delivery days, please get in touch and we’ll see what we can arrange. Please bring a cool bag, and we’ll have your order ready and chilled.
